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Get Your Tickets

Our Box Office

Whether you are looking to purchase individual tickets or for a larger group, we’ve got you covered. Check out our upcoming shows and mark your calendar. We look forward to hosting you at the beautiful Sandrell Rivers Theater.

For ticket purchases, you may go to our Ticketing Portal, contact us over the phone, or make your purchase in person at our Box Office.


Our box office hours are:

Mon: 9:00am - 5:00pm
Tue: 9:00am - 5:00pm
Wed: 9:00am - 5:00pm
Thu: 9:00am - 5:00pm
Fri: 9:00am - 5:00pm.

Purchases may be made in cash or credit. We accept the following credit cards: American Express, Discover, MasterCard and Visa. For more details, or assistance, call our box office at 305-284-8872.

Sandrell Rivers Theater
Box Office Polices

Box Office Hours:

  • The box office opens two hours before the scheduled start time of a performance on show days.

  • Tickets may be purchased through the following methods:

    • In-person at the box office during its operational hours.

    •  Over the phone during regular business hours, which are Monday through Friday from 9 AM to 5 PM.

    •  Online 24/7 via the website

Payment Methods:

  • Accepted payment methods at the box office include cash, debit cards, and credit cards (AMEX, DISCOVER, MASTERCARD, VISA).

  • Bills over $50 are not accepted unless the total ticket purchase exceeds $50. Larger bills will be verified for counterfeit.

  • If you need to withdraw cash, ATMs are conveniently located nearby, including NW 7th Avenue and 62nd Street at Chase Bank, Wells Fargo Bank, Walgreens, and Presidente Market.

Ticketing Information:

  • To ensure a secure transaction and deter fraud, patrons are required to provide the following information when purchasing a ticket via credit card, either in person, online, or over the phone:

    • Full name

    • Address

    • Telephone number

    • Email address

Entry and Seating:

  • Lobby doors open one hour prior to the show's scheduled start time.

  • To gain entry, patrons must present either a valid e-ticket or a paper ticket issued by the box office.

  • The box office will close promptly 30 minutes after the show begins. No additional ticket purchases can be made after this time, without exception.

  • Tickets that have been purchased and paid for in advance will be held at will-call and can be retrieved through the House Manager. A valid ID is required for will-call pickup.

  • The House Manager reserves the right to refuse seating to latecomers after the show has commenced, following producer instructions or at their discretion.

Ticket Policy:

  • Please be aware that all ticket purchases are final, and there are no refunds or exchanges.

  • Every patron, regardless of age, must have a ticket for admission to the performance.

  • Outside food and beverages are not permitted inside the theater.

Children's Policy:

  • Children aged 2 years or younger may be admitted without a ticket if they sit on a parent or family member's lap during the performance. Alternatively, they can purchase a ticket at $0 or the lowest price-class ticket, as determined by the producer or Fantasy Theatre Factory's discretion.

  • Strollers are not permitted within the theater. However, car seats can be placed on seats with the purchase of a ticket. Our House Manager will assist in safely storing strollers.

  • Please be mindful that not all performances are suitable for infants or children. Check for any viewer ratings or advisories provided for each production.

Ejection Clause:

  • Disruptive patrons who violate theater policies or behave in a disruptive manner may be ejected from the premises without a refund by the House Manager, Security, or other staff member.

Agreement and Liability:

  • By purchasing a ticket, patrons agree to abide by all theater policies and staff members' instructions.

  • Patrons assume all liabilities incidental to attendance at the performance, including personal property and injury.

  • Photography and video recording during performances are not allowed.

  • A valid ID is required for will-call pickup.

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